6th letter from Tel Aviv-The Return of Corona… and Israeli culture

Yes-700 new cases a day and going strong. Corona is all over Israel. And the numbers are soaring. Five will get you ten old Mackie’s back in town.

It’s close to home as well. A verified Corona carrier swam at my country club three times (I was not there at the time); one Corona carrier ate at the Thai food joint I frequent one day after I last downed my ultra spicy corn soup and Phad Thai with tofu, and there are 4 recorded visits in a shopping centre near my home.

Israel which prided itself on an early flattening of the curve, now is getting the full monty. 

Initially, the response to the virus was based on paranoia, which is a national characteristic which we came by honestly given our history. The response was a fast a shutdown, followed by a severe and total curfew. Cases dropped off.

But paranoia is useful only for so long, especially when the enemy seems vanquished. Subsequently,  the next enemy surfaces, IE, the economy is destroyed. (And it is indeed destroyed). So all people need to back to work, immediately, now, which means we need to open schools instantly. Schnell!  No time for a plan.

The open schools let loose a massive number of  corona cases. From child to child to grandparent to old age homes. It’s everywhere.

Why no plan you may ask? Because Israeli culture is characterized by paranoia and improvisation. Planning is what others do. We act quickly, and then we’ll have time to figure things out on the fly. That’s a major component of Israeli culture.

But it did not work this time. Like a boxer who does see the opponent`s lightening punch, the back-to-school policy and lack of a plan when the shit hit the fan caused a disaster.  We have been knocked out. Not down, out. Corona is everywhere.

All this is exacerbated because our government is morally corrupt. So the scum at the top compete to open facilities such as movie theatres and sports matches as fast as possible. And Netanyahu is busy with his upcoming trial, and steps aside so that the stench of failure sticks to his enemies.

Indeed our government cares for the dead more than the living. The glorification of death gets more attention than the sanctity of life. The population is now blamed. For example a girl who did not feel well asked for a test. She was put through the grill of the Israeli bureaucracy (which has not yet decided who can be tested on demand) and denied the test-and she went on to infect 30 people. Yet politicians blame “youth, pubs, weddings and the beach.“

And to make things worse, the government is composed of either of indicted criminals, ex army hacks who are clearly clueless, lack-lustre conformists and survival agenda-driven, scum that floats to the surface from the bottom of the barrel of municipal politics or tycoon lobbyists. (Truman was so right about army men being useless in politics).

Let`s add to this a lack of discipline on the part of the public,  like the uneducated religious mob who either listen to rabbis (who have had their heads up their ass since the plague broke out), or the secular Israelis who tune into Israeli TV which is staffed by uninformed panic mongers, or more often to their smartphones.

With no clear, consistent plan in place, an incompetent government, systemic ignorance, a lack of discipline, too few regulations and almost no enforcement, a huge black cloud is moving in.

We are in deep trouble.

 

 

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Fifth Letter from Tel Aviv

With some of the corona-related  bans having been lifted, I am out and about again. To be honest, even during the lock-down, I did my daily nine kilometer walk wearing one mask or another, all of them suffocating in the summer heat.

I have also started to work again, my clients apparently not haven given up on me despite Israeli media’s constantly harping on the over 65 crowd’s upcoming extinction. To be a journalist in Israel during corona, you need to be under 25,  have a microphone, and suffer from a panic disorder.

Many stores near my home have folded. Those which have not folded are empty, or lines form outside so that only a number of clients can enter. Shopping is a nightmare ; the mood in public spaces is grim.

The dysfunction of our government is transparent-contradicting directions, finger pointing to shift blame, and a gross lack of personal example in leadership. The political crust of our society is pure scum, the bottle of the barrel. It is shocking, but not surprising; this is certainly not limited to Israel.

All adult education takes place on  line and as an adult-education junkie, I can bear about two hours of online learning a day, and that’s it. The best lectures I have heard over the last few weeks are “Stalin’s use of religious symbolism in Soviet propaganda”, and “Jews and Arabs in the Palestinian Police in the 1930’s”. Yes, esoteric. I know. And I have also started reading a lot about the pied noir of Algeria and Harry’s Truman’s presidency.

I have met with family and friends at restaurants, eating outside. Menus are digital; staff is semi compliant with regulations; and fear is looming  in the air.

We are presently experiencing the second wave of corona, with about 200 cases a day in a country with 9 million people. But there will be no more curfew, because the economy cannot take another blow. In many ways, the economy is out on its feet yet stumbling along.

However, it is infinitely better than it was during the shut down and “זה מה שיש”-that’s what there is.

And as Tuvya said, “and if our good fortune never comes, here’s  to whatever comes, drink l’chaim, to life”.

 

 

 

 

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The irrelevance of OD in combating racism

OD has absolutely nothing to bring the table to combat racism.

It is very “in” to try to lend a helping hand to combat racism, especially since the Floyd incident was recorded on an I phone.  “Social justice”, whatever that means, is often adopted by OD practitioners who are prone to try to change the world, not content with changing the organizations that they support.

Not only does OD has absolutely nothing to bring to the table; even worse, OD can do lot of damage by signing up to help.

Here are 3 major reasons why OD has no value to add.

Here is some of the damage that OD can bring to table in trying to combat racism.

 

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So, why did I postpone this for ten years?

Before

Martin my optometrist told me ten years ago that I had 2 cataracts which were ready for extraction. Born in London, “Mahtin” is a by-the-book type of guy; he added that “you should not waste money on new glasses every year or less, just have the cataracts  done”.

Were I to be honest, I could not say that I am merely  frightened of doctors. That is incorrect. I am absolutely  petrified of any visit to any doctor, except to a dentist which for some strange reason, I do not fear at all. Of course, many people fear dentists more than doctors, but I guess we all have our own bizarre nature. There are no words to describe how much I fear a visit to a doctor.

When I visit a doctor, not only does my blood pressure soar, but I sleep poorly the night before. I imagine that only bad news will come my way, and that any ailment that might be found is incurable.

Of course I know that the only incurable thing about me is my fear of doctors, but knowing that does not really help. At all.

I waited ten years (and 15 changes of glasses) to finally get the cataracts done. After endlessly complaining about the “size” of street signs, the lack of street lighting, the unclear size of train station signs, the very small print of the newspaper, I was faced with unrelenting internal and external pressure to get this done.

First step was an eye doctor, who checked me out said to me, in a thick Argentinian accent, “I sure don’t want to drive with you at night”.  I asked her for a recommendation to  a surgeon, and was told that Prof Asya. is the gold standard. I checked my insurance and found out that I was fully covered. I then  waited 7 gold standard months plus 7 weeks of corona during which the clinic was closed.

Today, at 915 AM, the second extraction took place and I am already sitting in front of my PC with perfect vision. Here is what happened today.

Upon entering the clinic, an attendant took my temperature questioning me icily about corona symptoms. This took one minute. Then an insurance approval was handed over another attendant who types and types and types as if she is printing an airplane ticket. Then I was asked to sit in front of a sign which ominously declares: Operation Theatre-Entrance only to authorized people. With me waited three other patients and we were seated far away from each other-another corona reality.

Operating Theatre

I starred at this bloody  door for half an hour. After which, I was whisked into an anesthesiologist who asked me if I wanted a tranquilizer, which I did not. She asked me what my name is, which eye was to be operated on, my name, what eye was to be operated on until she made sure about who I am and why I was there.

Then into another room where my blood pressure was taken twice because for most people, not only me,  B P is sky high measured the first time before an operation. Then my pupil  was dilated with about 20 eye-drops “until you look like an owl”, words of the nurse in charge.

From there to the laser machine, where I was strapped down and told “don’t move, talk, cough or sneeze” and for about 30 seconds, I saw nothing but a very strong light. After which I was told to stand up and walk to the operating room and asked to sit down and the chaired reclined into a bed. Something was inserted into my eye to prevent me from blinking, which was probably the worst part of the entire procedure, besides of course having my BP taken!

In the background, I heard soft Israeli music, people chatting about my eye / and or machine readings in English and Hebrew along with other utterances.  Ten minutes passed rather quickly.Then Prof Asya  said “Allon you can get up”. Unfortunately, I was not attentive and kept lying still until I snapped into my senses as I felt a hand on my shoulder.

15 minutes later I was on the road going home. And now sitting in front of my glowing PC, with new bright colours all around me.

The ten year wait was, let’s put it this way, a fucking stupid thing to do.

Over and done

 

 

 

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Premature Resolution of the Mourning Process: Corona and Culture

The corona virus has changed life and the changes have been painful.

Even with some of the easing of restrictions, the emerging reality is dismal: the loss of civil liberty, the face masks, ruined economies, financial stress, inability to distinguish between real and fake, no face to face time with old cronies, no swimming, no beach and lots of new technology to learn to get things done.

I have a wide set of friends and acquaintances all over the globe, thanks to my many years working globally, and I have had lots of conversations about what’s going on.

For my Israeli friends, this is just another hardship, like being bombed from Gaza, paying lots of tax and getting fucked by the government, sitting for hours in horrendous traffic jams or the stress of constant political conflict. Just another bundle on our back.

My Asian friends have a stoic resilience, which accepts albeit with resignation, that it is what it is.

The American response seems to feign positivism or even at times reek of positivism. What can we “learn from this”. “Let’s make lemons from lemonade”. Or “at least we are all in this together, forging a sense of community”. I have even heard that this is a “great window of opportunity to change our lives”.

I try not to be judgmental, although ultimately I fail. Like all Israelis, I accept the present limitations as just another hardship, but a tough one. I am 70 years old, fit, and want to enjoy the rest of my life. With the present limitations, the outlook for that is not brilliant.

I am not a stoic. I wish I were. But I am not. When stoicism was handed out, I was the last in line.

Most certainly, I do not share the worldview of my American friends and colleagues. I cannot fight against  mourning for what and whom I miss. Premature reconciliation with the loss will only serve to bite me in the bum later on. I don’t want to think about the lemonade now. I want to feel the loss. Otherwise, I will build stairs of sand and pretend to “have a nice day”.

Mourning is a basic right no one will take from me.

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Cultural resistance to post merger integration-case study

Soren called me today, after asking me via Whatsapp if I am free for a short call. Soren and I have worked together in the past when he was EMEA manager for a German company.

In his present capacity as Business Development Manager, Soren has acquired a software security firm with offices in Tel Aviv and Mumbai. Soren is now driving the post-merger integration team, which is encountering resistance to the implementation of changes to supply chain directives. According to the directive, local purchasing cannot sign off on any purchase more than $100, with a monthly limit of $1000. Everything else must get a sign off from corporate finance, in Britain.

Sanjeev from the India purchasing team has agreed to implement the change, and yet, exception after exception keep piling up. Soren told me “this guy invents more excuses than anyone I’ve ever managed in my 25 year career”.  Soren added, “Sanjeev often does not answer his phone when I need clarification”. Adina from the Israeli purchasing team has called the changes “pathological mistrust” and “micromanagement at its worst”. Adina has, strangely enough, complied, yet bad mouths the change and gives head office bad PR in the Israeli office. Adina sent an email to the Israeli staff saying that “I have been turned into a rubber stamp”.

I told Soren to speak with Sanjeev’s boss, who is probably lurking behind the resistance whilst Sanjeeb is the fall guy. Soren said, ‘it can’t be; he’s boss is so amenable”. So I asked Soren why he called me.

I told Soren that Adina’s resistance is only verbal and that over time, she will quiet down. The best way to gain her trust is to let execute the only right that Israelis demand-the right to complain.

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How can OD become relevant as businesses reopen

As the current stage of the corona plague slows down and businesses reopen, OD consultants may identify a demand for their services. However with budgets becoming very tight, only the more skilled consultants will get work. In the present crisis, chicken shit pre packaged OD and training packages will not fare well. But there are opportunities for the better skilled.

I have always suggested that when clients turn to a consultant, their problem definition may be a symptom of the problem itself. “We have a communication problem”, or, “First line managers do not identify with the management”, or, “We lack customer intimacy” are all symptoms, and nothing more. Probably the most critical OD skill is the ability to redefine the problem with the client.

I want to suggest that albeit the initial (possibly inaccurate) problem definitions that will come our way on the part of clients, the real issues that clients will face will be:

  1.  Shifts of power within the organization from functions that generate revenue to those who save resources and  focus on efficiency.
  2.  Internal mergers between units and departments. Examples may include between Legal and HR; between Sales and Service; between Project Management and Engineering; from geography based sales focus to government -focus.
  3. Enhancement of risk management by sharing of risk, alignment of decision making to the appropriate level, and development of contingency plans.
  4. Replacing key players/leaders who are not capable of change.
  5. Implementation of extraordinarily painful cost cutting, without loosing  critical functionality and the trust of those who remain.

If you have a skill set which adds value in these areas, then you may have a fighting chance of survival. And if not, then like the Jervis Bay, your practice may go down.

sinking, still she faces her antagonist.
Then the waters begin to close over her.
The waters close over Fogarty Fegan,
And over the flag
That once was used for burials at sea.
And now night spreads its shroud.

                                           -Gene Fowler

 

 

 

 

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External factors that may impact the cultures of organizations as the plague unfolds

It appears that this pandemic is not “one shot and you are dead”. Rather, it’s here for a long time, and even if a silver bullet is found and deployed in the near future (which won’t happen), the shock waves will last for a protracted period.

I have explained in this blog that organizational culture is formulated far more by external forces than by any other factor. True, leadership, idiosyncrasies and  luck all make a difference, yet external factors remain the dominant architects of organizational culture.

In this post, I want to point out a few external factors which will hugely impact organizational culture the longer that this plague lasts.

  • Jobs will become very scarce. Very scare. Like 4 leaf clovers. And that means that it becomes an employers’ world: sans work-life balance; sans perks; sans engagement; sans paid vacation; sans lunch coupons.
  • Choppy choppy is back in season; 3 jobs will become one. Three departments will become two. Six  engineers will become four. And until that happens, organizations will be war zones between people vying to be retained.
  • The roles and functions focused on gender equality and diversity will be totally marginalized and wither away. It’s a world of many people drowning and very few life jackets. If the virus continues to spread, organizations may develop filters for certain types of staff during recruitment, so as to minimize risk and possible quarantine.
  • This is the time for CFO’s, financiers, and risk-aversive folks to shine. Dreams, vision and big ideas will be relegated to the back burner.
  • With massive, rampant, extreme, widespread poverty at the gateway, companies will need to invest in security in a similar way that airlines did after 9/11. That means bogging things down with tremendous regulation and expense, which need to come from another pocket.
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Mr Blackwell’s Latin Classes and our “unseen” passage

Time-1965

Place-Sir Winston Churchill High School,  Ville Saint Laurent, Quebec

At 10.45, we went out to the school yard for morning recess in the -20 weather. Unlike other days during which we played hockey, smoked in a corner, and gossiped about the girls, for example Coral’s hickey, we all appeared shattered by the unseen Latin test that Mr. Blackwell had just given us.

Frank said that he had to guess a lot, but he believes the unseen passage was a description of a battle that took place somewhere in Carthage, and there was a huge use of incendiary bombs. Glen, whose father worked for Air Canada, claimed that the unseen described the act of map making, especially the ways and means of delineating areas not close to a major landmark. Norman said that the piece he translated was about the court of a great emperor of a major naval sea power. I shared my view that a certain military commander was complaining that the chariots his men were using were of poor repair.

Mr. Blackwell was a typical school teacher in the PSBGM, the Protestant School Board of Greater Montreal. He had recently emigrated from England; he spoke with a very pronounced accent, and he was stern yet calm. True, Blackwell’s accent was much clearer to us than was that of our history teacher, Miss Chesney, who was from Scotland. No one, I mean no one understood Miss Chesney. But we all knew that her first name was Mildred.

By the time recess was over, we were all convinced that Mr. Blackwell had given each of us different unseen passages so that we would not copy from one another. That theory, however, was devastated after we came back from recess.

Mr. Blackwell asked Sharon what the unseen was about. She replied, “it was about the fire department in the City of Nicomedia.” The other brain in our class, Sheila, repeated her answer. Sheila and Sharon were sisters, twin sisters to boot. Then came the final blow. “And what about you, Roberta, what was the “ahticle” about”?  Roberta, class brain number one, who also was a soloist in our choir, chimed in her version about the Nicomedia Fire Department, describing the department in great detail. Or as Mr. Blackwell said, thank you Roberta for describing this ancient fire department in “grey detail”.

Two days later was a Friday, and Blackwell’s Latin class was the last lesson of the week. Just as the bell rang to set us free, Blackwell looked outside and said, “Now look here-what dismal weather awaits us all this weekend. Don’t sit like bumps of a frozen log; go to work on your Latin vocabulary. That’s “appeahs” to me to be a great way to spend a weekend.  Now-out!.”

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The case of Captain Brett Crozier- my take

For several years, I constructed case studies for analysis in the military when I was an Internal OD consultant in the Israeli army. The case of Captain Crozier caught my eye, and I have tried to read everything I can about the goings-on, which have led both to the axing of Captain Crozier and the resignation of the acting secretary of the Navy.

The case of Brett Crozier, captain of the aircraft carrier Theodore Roosevelt was axed for bypassing the chain of command by unduly escalating the outbreak of corona on his vessel. The escalation (via email) reached the press and the shit hit the fan.

Did Crozier do the right thing? Should he be reinstated? Is he a bum? Is he a victim? Is it legitimate that the chain of command be bypassed by using the press, albeit inadvertently?

Here is my cut.

Leadership in the army focuses on getting the job done by following a set of predefined protocols and processes which have been worked out over centuries of warfare.

Military leadership is probably more people focused than any civilian outfit that I know, albeit that armies send soldiers to their death. There is no reason to believe that anyone above Crozier wanted to see the ship become a vessel of death. So it’s not a story of a whistleblower in a cruel and malicious organization who exposes the firms’ evil.

The issue is somewhere else. There is a built in paradox between getting the job done and following a set of predefined protocols and processes. This paradox needs to be constantly managed and re calibrated, because reality (getting the job done) and predefined protocols often clash, because war is full of “unexpecteds”, and many of the plans, processes and protocols have holes in them as the enemy surprises us.

But is Corona a war? It is a very different kind of war. Not the type we were brought up to fight, but a war nonetheless. And a very dangerous one if we don’t have the insight to act as if it is a war. After all, war is not mainly what we plan, but violence that happens.

Military machines and armies have horrendous bureaucracies, because most of the time, they maintain the peace, and just train for war, not wage war. Responsiveness of these bureaucracies is faulty, because the higher up you go, the more people are invested in the status quo. A huge amount of investment at the senior level is made at looking good, not being good.

This having been said, there is no place whatsoever for populism in the making of military decisions. Military decisions cannot be made by voting by smartphone. There is no doubt about that.

So, it’s a matter of balancing the paradox between getting the job done and adhering to the chain of command. There is no text book answer. It is risk management and balancing trade-offs between conflicting priorities. That’s why commanders exist.

So hail to Captain Crozier, an American hero. I salute you.

Afterthought

In the Israeli military, there is an expression “tsalash-tarash -“צל”ש-טר”ש“, which can roughly be translated as “Either a medal of honour or demotion to First Private”.

The expression is used to describe an action involving great risk  which is taken that is judged  only by the result. When the result is success, results trump adherence. This promotes risk taking, a must for the success of military leadership.

 

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