In this podcast, veteran broadcaster Howard Schwartz interviews me. Howard was a well known broadcast journalist for two decades, a corporate communications consultant and consumer advocate. He can reached at mediaman2000@att.net

https://www.dropbox.com/scl/fi/5xrzg0dy83wg81thfy1k8/Ep-I-10-24-Final-Mixdown.mp3?rlkey=gaytyaapz91eslvz79guw789p&st=m1unow71&dl=0

Transcript available.

Misbehaving children in the air raid shelter make as much noise as the missiles and/or Iron Dome exploding overhead. And they are just as annoying.

Just look at the parents of these noisy brats gawking at their cellphones with a zombie look on their face as their kids imitate the sirens, even after the sirens themselves have ceased splitting the air and piercing eardrums. What don’t they shut their kids up, or go out of the shelter to watch the missiles land?

The government sure knows how to make loud sirens, and collect taxes. Too bad they did not know about Oct 7^th.

The air in the shelter swelters with sweat, farts and dampness. It is too early to get out of the shelter as the order is to stay in the shelter until further notice. Christ, George just pissed on the floor of the shelter. He is recovering from a broken toe, and to make matters worse, he is 15 years old and suffers from canine dementia.

I run upstairs, get some paper towels, clean the mess amid the boom boom boom of incoming missiles. I then take the elevator up to my apartment, foregoing the protection afforded me by the shelter. Fuck it; I prefer the silence to the safety cum noise.

Later, I learn that there was a direct hit 1.5 km from my home.

In 1968, this was the choice that I made…I mean the choice I made to live here. In 1917, my grandfather’s brother and sister, Ida and Jack, also made this choice. Could it be genetic?

It is a choice that I never regret. Not for one second. “You and your Jewish holidays”, said our music teacher Ms. Bergstrom, moaning that the Jewish students did not attend class in September. “Who takes the Jew?”, referring to me as teams were formed in a football club. Quebec was a cruel place to be in the 1950’s once you put your toe outside the Jewish suburbs on Ville St Laurent or Cote St Luc.

Not regretting a decision certainly does not mean that this is a walk in a park on a sunny day. Well, not on a sunny day-the latest news is that I need to stay out of the sun, and I do not plan to challenge that advice which my dermatologist gave me.

Could the heartburn be a symptom of the stress? Certainly not. I am but 75 years old. I’m not that old! Or this is getting to me?

Is the stress accumulating to a point where it is almost intolerable?

The stress is intolerable, no doubt. Taubman’s book on Khrushchev is superb. I have just ordered a biography of Beria. I need to dig into the Soviet leadership a bit more. And the cinema club in Tel Aviv, what’s on next week?

And I splurged on a new Kindle!

“We had a 2 day session to improve teamwork. It consisted of a cooking class, feedback sessions and an exercise. Huge waste of time”.

There are a few misconceptions about teamwork I want to debunk.

Teamwork is not achieved by rallying around a mission. Mission statements are great products that sell well in the OD/Business consulting domain, and they have strategic value. Yet they are often too vague to mean anything when it comes down to issues of how to deal with team members who come from different disciplines.

Teamwork is not achieved by harmony. Teams are not a choir. Senior teams consist of domineering people with a high need for power, who are building their career, often to the detriment of others. In a senior team, there is no love lost between team members. It’s a battle of egos, clash of careers, a blame game and vying for attention from the boss and board.

Yet teamwork is a critical success factor without which organizations cannot minimize the over optimization of subsystems, which often throw teams off the cliff. Without teamwork, daily corrective actions are impossible because of mud-slinging such as long email threads on nonsense.

Teamwork is achieved by the distribution of power between team members that make cooperation worthwhile. When team members cannot bulldoze over others, and when constant escalation no longer works due to overdosing, team members will cooperate.

The most important derivative of this point is view is: ensure that short term interests between functions are aligned resulting in coalitions, and work with the CEO to ensure that power in distributed in a way that serves the tactical and strategic interests of the firm and minimizes pissing contests and overbearing behavior on the part of individual team players.

To illustrate: Head of Software Architecture presents a long term vision of the products functionality that is far beyond the capabilities of the present team, except for him. The R&D manager sets up a next generation team to counter the architect’s proposal. Finance proposes to reduce the number of $ spent on next generation in order to invest more in support. Head of Sales sells lots of new features, way off product roadmap.

What will drive teamwork? Short term goals, eliminating duplicate effort, chopping finances wings, and more involvement of sales in strategic planning. That is a long of hard work-not lovey dovey or formulation of airy mission statements.

Now here is the paradox. When power is balanced, relationships improve due to the acknowledgment of mutual dependencies, no doubt the ultimate goal of any organizational development effort.

PS. Several people have commented to me that strong relationships and bonding are majors enablers of teamwork. No doubt true. But the sustainability of bonding in a team without the proper allocation of power is limited.

Identifying with ideas on the very right or the very left of the political spectrum have become rampant. Sometimes I feel I’m listening to a script, provided in advance.

Similarly, people seem to have “opinions” which reflect wider social movements rather than more careful contemplation, manifested in such statements as “women make better leaders”, or, “diversity makes organizations stronger” or ” immigration is bad”.

In such a context, incongruity appears to me more of a value than a drawback. Holding incongruent views may indicate that someone is actually thinking, as opposed to parroting, or towing the party line.

Anyone who reads good biographers learns that many people have very incongruent aspects of their personality. Churchill, MLK, Gandhi, de Gaulle, LBJ, Mother Teresa. Their incongruousness are not contradictions, but rather when well explained, serve as a platform for the whole person.

I have held many incongruent stances in my life: I favoured the imposition of the French language on English citizens of Quebec, I believe that many of the core values of my profession are what holds it back from becoming more relevant, I believe that some countries would have been better off today had they been colonized at some point. I supported a two state solution yet also supported extremely harsh revenge for attacks carried out against Israeli civilians.

Far too often, I know what someone is going to say, based on what they have said before on different topics. Not only is it boring, but it shows up the ideology as opposed to the pragmatism/wisdom of the person. Life to me is like French grammar-a few rules and a million exceptions.

So, next time you hear something unexpected or an answer such as “it depends”…you may not want to jump to being overly judgemental.

Boss to Fred: Why haven’t you made deadlines? Fred to Boss: I’m still waiting for Mary’s input. Fred to Mary: You told me that after your trip to Chile, I would get your input. Mary to Fred: Finance did not sign off on my trip to Chile.

Interactions like the above are common. And unsynchronized communication in different time zones coupled with too many emails with cc’s and bcc’s have made buck passing and dodging into fine art. Simple issues that can be solved with the drop of a hat can take up to 80 or 90 emails to sort out.

There are several ways in which buck-passing and dodging can be mitigated, but they all have a price. Which reminds me that I recently took a trip to Namibia; I was advised to take anti-malaria pills with many possible side effects. Although I was reticent of these side effects, I was told, “Shevat, you don’t want to get malaria”. On the same note, I suggest to all my clients to deal with buck passing with a heavy hand because it can easily lend itself to everything getting stuck.

This having been said, here is the “prescription” for dealing with buck-passing.

1 Don’t put too much focus on roles and responsibilities. There is always lots of role overlap and complexity cannot be defined away. Focus on fostering cooperation, not on boundary clarity between roles.

2) For important issues, use WhatsApp ad hoc task groups to ensure that cc’s and bcc’s are avoided.

3) Hold meetings as soon as you notice buck passing. Lots of nonsense has been written about how wasteful meetings are, but there is no better way to nail down how things get done.

4) Call out buck passing. If organizations were to give buck passing 1/10th of the focus that is given to sexual harassment, buck passing could become far less prevalent.

5) Don’t optimize sub-systems; optimize mutual accommodation. In simple English, don’t play departments’ goals against one another, rather encourage them to achieve a shared goal.

It all started in Montreal

I have loved buses all my life. Although I have owned a car since 1973, I take buses in Tel Aviv even on hot and rainy days to prevent the impossible task of finding parking.

My fascination about buses started in Montreal. I loved to hear drivers calling out the station names in English and French. “St James Street; rue St Jacques”. “Rue de la Montagne; Mountain Street”. Even streets with the same name were called out in both languages, like Guy. “Gee; Guy”.

Drivers were exceptionally polite and waited for passengers to sit down. Often, drivers smoked and held their fag outside the bus.

The following sign was posted near the driver in English and French: Safe Driving requires my full attention. Please do not talk to me”. However I used to sit near the driver to see how he handled payment so skillfully, answered questions, and used the clutch. It was also a very good opportunity to listen to French, a language which you cannot learn just in school.

I left Montreal in the 60’s-and each time I have visited since I took a bus. Sadly, no one from my family lives in Montreal anymore. I do not think I will ever take a bus in Montreal again. But I remember each of the four buses I took to McGill University; the 116 or 118, 17, 65 and 4.

I remember once studying a map of all bus routes in Montreal. Once I asked my grandmother to call the bus company to ask which lines were the shortest and longest. She obliged.

Bye bye Montreal.!

 1968 Israeli Egged and Dan Buses

“Blistering hot” does not clarify the heat on the rear of the bus where passengers board until they pay, after which the conductor lets them pass forward a seat or at least a comfortable place to stand.

The conductor has a button which activates the closing of the rear doors-but after he presses the button, the doors quiver and shake until they slam close, and often a leg or an arm forces the doors to reopen.

With everyone aboard-the conductor rings a bell and the bus lurches forward. Tickets cost 17 agorot (equivalent today to about 5 cents); upon paying you get a ticket but sweaty hands often obliterate it,

Every hour on the hour the driver opens the news and the bus falls quiet. “All planes returned to their bases safely” or bad news, or worse.

Drivers and conductors wore sandals, T shirts and shorts. Talk among passengers was frequent, especially after a newscast.

In Tel Aviv, the bus company was called Dan, because Tel Aviv is the centre of the Dan area. Outside Tel Aviv, all bus drivers owned a share in the bus company, which was (and still is) called “Egged”, band-aid, because it held the state together (Egged is pronounced eh-ged.)

Driving for Egged and Dan was an elite job which paid very well. My late wife’s mother wanted her to marry a “haver egged’ (egged shareholder) so that she would have financial security.

Buses were in very poor repair and very noisy. But like the state itself, they worked, no matter what. The availability public transportation in Israel has always been excellent, with all its frailties.

2024: Cool, Digital and Alienated

Drivers wear uniforms. They are not all as formal as the uniforms on the CTM (Montreal Transport Commission) but standard shirts nevertheless. Many are protected from the public by protective glass.

Buses are modern and air-conditioned. Conductors don’t exist. They have been replaced by “rav kav”, prepaid cards like Octopus Card in Hong Kong or the Nol Card in Dubai. No payment is made on the bus; a rav kav is swiped on a scanner or  by swiping  a barcode via cellphone when entering…or pretend to scan. Often, older passengers haven’t figured out how the system works, and their cards have not been charged. Drivers don’t care. They drive.

Tourists are often at a loss how to pay. Explanations are hard to come by.

Everyone, including the driver, is yakking or texting on the cellphone. All the time. No one talks to anyone.

Station names are displayed in 3 languages (Hebrew, Arabic and English) on an electric sign board. “The next station is Truman”. “The next station is Allenby”. “The next station is “Balfour”.

Drivers no longer are shareholders. They come from all walks of Israeli society: Arab men and women; new immigrants from Ukraine or Ethiopia; Jewish men and women. Many drive like that are transporting cattle; some are extremely polite and even funny.

One driver on the 567 line asks passengers questions like: “would you like to stop for a coffee”? or “did your grandchildren call you today”? Or, “who are you talking to”? Or, “good morning, professor-don’t be late for class”.

And finally, a story about technology and Israeli buses. The 23 line is a minibus, because it passes thru narrow streets. On the 23, you often hear the following announcement: “some people on this bus have not paid; please swipe your cards to avoid fines”. I asked the driver “what’s the story; we are only 3 passengers and we all paid” “More useless technology” was the reply, in an Amhari accent.

The fact that I don’t suffer from allergies or post nasal drip in Namibia is not the main reason I loved Namibia.

I am returning to Namibia again this year, but not because of the pleasant 9 hour flight with an overnight stay in Addis, Ethiopia.

I generally do not eat liver and potatoes for breakfast-yet I plan to revisit Namibia again and again.

I can speak nary a word of German; yet I will return to Southern Namibia asap.

Namibia is a breathtakingly beautiful, majestic, grand, and dignified country with kind people from fascinatingly diverse cultures. That is why I will return.

1-Parking in Namibia

On the surface level, parking in Namibia is simple. There is ample space, to say the least and we found parking at every venue we ventured to within seconds, even on “Main Street”.

However, car theft in Namibia is rampant. Unlike South Africa where you can get robbed whilst waiting at a red light, the Namibians want your car, not your money or your life. There is crime in Namibia, but not violent crime. Violent crime is almost non-existent in Namibia. But car theft is rampant.

Enter the informal guard system, which I am about to describe.

Within nano seconds of parking your car, a lad appears offering (offah) a proposal: “I can take care (caya) of your car sir. No need to worry. It’s safe safe”. The lad then hovers around the car and disappears, often stepping across the street, into an alley or vanishing into thin air.

Upon returning to the car, the parking boy is there, waiting for you. “You see, safe safe”. At which point you are expected to provide between 20 and 30 Namibian dollars…75 cents to a dollar. Not including VAT, which is, lucky for all, not collected.

This is a win-win system. The car remains safe; the parking boy gets money and does only good, and the tourists and locals do not fear car theft.

I want to emphasize that anytime and everywhere you park, this system exists, except within game lodges which have guards of their own.

And in a sense, I felt that my car was much safer than in one of our own automatic parking lots with their barcodes, automatic gates and high prices.

2-Two Airports

Ben Gurion airport is full of technology that does not work. Passport machines which are supposed to scan your passport should work, but don’t. Not yet. It takes about 4-5 attempts to get it right. Then the “get out of the airport ticket” is so small, you can easily lose it-with no recourse. Staff are all busy on their telephones. Customs men are dozing at their posts, or spying for imported cell phones bought abroad. To get a taxi, you need to scan a poster to get a barcode, and people over 50 are frustrated because they don’t know how to scan. There are only 4 scanning posters. Getting a taxi takes 45 minutes.

Windhoek airport is small, quaint and cosy. “Antiquated” is a good word, unless, like me, you like things the way they used to before digitalization. 

E-tickets and boarding passes must be printed out because there are no scanners. 

Between the terminal and the plane, there are no buses…when you take off/land, you walk to the plane, with fire trucks or maintenance trucks often honking at the startled and jet lagged passengers.

The health regulations are not enforced; my yellow vaccine (exemption) was not checked even though I had been in Addis for 26 hours. There are 6 gates, one meter away from each other-a gate is merely a door. Staff is polite but things are slow. Very very very slow. 

Two airports; two worlds.

3-A Simpler Place in Time

In the middle of the wilderness on the way to Sandwich Bay, two tourist guides met one another going in opposite directions; they chatted in Afrikaans and in Ovambo. They pinched each others’ cheek, laughed, and parted. 

At an ATM in Windhoek, a guard told me to wait until I had secured the money that I had withdrawn into my money belt before leaving the cash dispenser.

A waitress in Uis explained to me which tribes in Uis intermarry and which don’t; well, almost don’t. And a white Namibian explains to me why Namibia and South Africa are so different.

A bartender and I joke when I order a non alcoholic Windhoek 0 beer after I tell him I am too young to drink. 

I ran out of money to tip someone who had served us supper. I left the restaurant and changed a 50 Euro note and returned to give her a tip, 20 minutes later. She was so embarrassed-and thanked me profusely.

All of the above interactions have one thing in common: all the people were gentle. Soft voices, calm demeanor, and a silky softness. That’s my impression of Namibians-rich and poor; black and white; north and south. Kind gentle people.

Which is not true of the country’s landscapes. The country is rugged, wild and hard to navigate, with sizzling hot days and frozen nights, brutal roads and god-forsaken towns, such as Rietoog. 

My impression of the gentleness of the Namibians serves them well. They are kind to one another, kind to tourists and are uninvolved in world affairs. As Gladys Knight sang, “a simpler place in time”

4-Signing your name and feeding the bureaucratic beast

And it came to pass that in the middle of nowhere, or perhaps beyond, we heard a noise that indicated that we had a flat tire. Which proved wrong. We had a decimated tire. Enter exhibit A.

Since there was no signal on our mobile phones and no internet, we tried ourselves to change the tyre which proved to be quite a challenge. The spare was attached to the bottom of the car; it proved impossible to release. Nor could we unscrew the bolts from the tyre.

Half an hour later, 3 Frenchmen drove by. My French proved very useful in enlisting their help. However, one hours’ work only managed to loosen two bolts. Add another hour, and two Namibians stop to help us. Like Canadians who shovel snow from birth, or Singaporeans who can run in the heat, Namibians know how to change tires since flats happen as a matter of course.

One hour later, we were on our way with generous gifts having been bestowed on Namibian and French alike.

When we finally got a phone signal two hours later, the rental company said that we should get the spare replaced at xxxxxx? “What did you say, can you spell that?” 

Get the tire changed at Sesrium. “Where”? Near Soussevlei? “What did you say, Sesrim or Soussassomethingorother?”

5 hours later, we arrived at the tire shop.

A call was made by the tire shop to Windhoek and they agreed to pay for a replaced tire. We were asked to sign an authorization form.

Then, a spare tire was chosen. A second call was placed to Windhoek and the spare tire was approved. We were asked to sign a second form of agreement to accept the new tire.

Work was completed, and we were asked to sign a third form-oking that the work had been completed with our approval.

Shit happens but people can have kind hearts when faced with difficult situations, and signing your name to feed the bureaucratic beast is just minor collateral damage.

5-Filling up with petrol in Namibia

To the extent that you think a visit to the petrol station is a 3 minute affair, a visit to Namibia will open your eyes to new vistas.

All drivers regardless of ethnicity or type of car are beckoned to come enter all the various pumps… all at once. Each pump has “wavers” doing elaborate and exaggerated motions apparently to make you feel welcome. The wavers will have a story unto themselves.

Each pump has 2 or 3 boys or girls who fill up the tank to the very very very very very top…nary a gram remains for more petrol. This process of topping up can take up to ten minutes because of various conversations going on. Windows are scrubbed two to ten times, often by several people. 

When the tank is full… someone will accompany you inside to pay.

The line to pay can be very long or longer. Often up to 20 minutes. Subsequently someone else escorts you to your car. 

The many attendants get 10 to 20 Namibia dollars each, or a bottle of water.

If you don’t have change, all you do is explain that you don’t have change. 

I always had change. 

Often the people at the pump will speak to you in perfect English with a German accent… Which i found very interesting.

I always struck up a conversation and cracked jokes…. Which caused laughter but no increase in the amount of time invested. 

Petrol stations are few and far between so we wisely stopped at all stations we saw.

Almost all stations have tyre repair service, thank heavens as we were to learn. But that’s another story.

And visiting Namibia also entails learning and learning to love a labour intensive country.