Culture and resistance to corporate regulations-a case study

Travel policy has now been changed; business class travel is permitted only for the second trip each quarter.

Charles from Ohio complains but adheres to the policy. He has started looking around for a new assignment in the company where no travel is needed.

Edna from Tel Aviv has requested an exception, “unless the first trip is more than 6 hours”. She is presently trying to change company policy, bombarding the corporate with emails and threats.

Ratana from Huahin Thailand said nothing. Nevertheless Ratana started a job search that very evening, since all her trips are gruelling 19 hour flights to New York.

Abhay from Delhi has a friend who works in corporate travel. Leveraging his relationships, Abhay orders his first quarterly ticket at the very last second on flights where the coach class is full, and as per corporate policy, gets an upgraded flight, “if the flight is a customer visit”, which it always is.

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