In my last post, I wrote about the wonder consultant who appears on the scene spreading false-messianic hope via sloganeering, as well as by charismatically delivered, simplified bullshit whilst clipping a hefty coupon.
This post will provide a wider context for these wonder consultants, beyond the deep despair and desire for a quick fix I described.
1) The “motivational speaker” market has created a huge need for the wonder consultant. Management believes that motivational speeches motivate (they do not) and the speakers address a market need.
2) As the emphasis of OD switched from effectiveness to what Reddin called “apparent effectiveness”, lots of events started to “compete” with OD; puppet shows, cooking classes, and what my late mother called “everything and the kitchen sink”. As such, the wonder consultant is an entertainer, and should be evaluated and paid as such.
3) With the trend set by software companies which make promises and “deliver in phases”, it has become almost normative not to fully deliver, except in the world of mindless motivational management tweeters. Thus, who really cares about what the “prophet” said. The question is, was he wow enough?
4) When immediate satisfaction is measured via” likes”, or the rah rahing that goes on during the session, no one gives better results that a charismatic charlatan. The charisma delivers the wow. The charlatan makes it all so easy.
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