When a manager lacks professional competence, cultural competence becomes far more important for success.
To illustrate: In 2 different companies, Lynn and Morris both lead a major Supply Chain/IT effort to regulate the suppliers to whom work is contracted.
Morris and Lynne have both been told “not to rock the boat with the remote offices too much during the transition” yet ensure that the software be deployed globally with one year.
Morris is a top notch professional with business domain knowledge as well as IT skills which garner huge respect. Lynne comes from project management. She is a manager and an integrator. She lacks the professional business and IT knowledge that Morris has.
Although their personal style is similar, there is far more noise/ rumblings about Lynne. Folks complain that Lynne “does not understand the mentality” of the local offices. Strangely, Lynne encountered the strongest resistance in France and Belgium, although she speaks French fluently!
The level of professional competence that Morris exhibits mitigates the importance of his lack of his cross cultural competence. His professional competence lessens his need even to be seen as culturally competent. For Lynne, without cultural competence to win over initial trust, she may be a goner.
I train dozens of managers yearly in “cultural literacy and competence”. Cultural competence can compensate for lack of professional competence, and professional competence can lessen the need to be culturally literate.
Training departments would be wise to take this into account instead of “across the board” one size fits all.
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