I am no stranger to the domain of “people skills”, having made a good living working in this area all my working life, as well as in my military career.
Every so often, there are hurricane-like winds exalting the importance of people skills. At times, it seems to me that people skills are as important as oxygen or clean water. But they are not.
I want to point out the contexts in which people skills are not all that important to success.
- In a shitty job market, the importance of people skills take a beating, because management thinks you should kiss their ass simply for having a job.
- When someone has extremely good and rare skill set, it is not all that important for that person to have people skills.
- In cultures which foster subservience and deference, people skills are a nice to have, but things get done anyway.
- I do believe that feigned interest in people is far more important than authentic people skills for senior executives. My experience is that very senior managers often have reached the top because they put task before people, set impossible deadlines which stress people beyond belief, and ignore the squawking from below the deck. I belief that people skills often (not always) hinder people from getting to the top.
So are people skills important? Sometimes yes. But not all of the time. If these skills were all that essential, the marketing of our skills would not be a hellish nightmare.
This having been said, there are specific areas where people skills are absolutely critical, as was pointed out to me by my friend GK in personal correspondence.
“Smaller companies and companies in trouble are usually in a very weak situation with employees, investors, board members, and customers. In these situations, which is a huge percentage of actual situations faced, people skills are critical because the relationships are often all that is between a customer or employee leaving, or a board member going hostile. Of course, stellar results always trump everything, but that is not always under the manager’s or CEO’s control.” (emphasis mine AS)
“In big companies results matter, of course. However, what actually matters more is the perception of results, rather than the results. In a big company, managing P&L and spinning information takes a huge portion of senior manager’s time. The critical people that need to be influenced for this to be successful are not always in the direct line of the hierarchy. They are often finance people, other staff people etc. They will support those they like more than those they hate. Of course, they may support those they fear even more (see Machiavelli), but that may be more short term.” (emphasis mine AS)
To wrap things up, if consultants know how to properly position when and where people skills are important, and avoid preaching people skills as a religious doctrine, marketing the abstraction of soft skills may become easier.