Blame shifting, buck passing and turd-on-the-table avoidance are rampant in many organizations.
There are very good reasons why this happens: lack of long term mutual commitment between employee and work place, the gig worker/external vendors upon whom blame is easily shifted, goals which are overly aggressive and “a victim must be found”, the shocking lack of solidarity between what was once “the working class”, and the use of digital communication which make shirking of ownership so easy.
Many organizations play lip service to enhance the level of ownership. These organizations PREACH ownership, put the word ownership in job descriptions and mission statements and T shirts. However, this is what Israelis call “hasbara”, or (mindless) propaganda.
Other organizations want to enhance ownership but do not know how. This is my advice:
- If the goals that are set are too aggressive, forget about enhancing ownership. If you set up your employees to fail, they will not tolerate it. They will not agreed to be screwed. They will avoid being hanged at all costs.
- If risk assessment is shared, then ownership can be enhanced. This sounds like a contradiction, but it isn’t. The sharing of risks provides the context in which people can assume ownership yet feel safe. Force clarity of language. “Challenging”, “obstacles”, “threats”, “probable.”…these are words which hide more than they reveal.
- Use shared KPIs so that team members help one another to succeed. Do NOT rely on goodwill or teamwork. No one should be able to look good if they don’t help their peers succeed.