There are those who believe that OD practitioners need a new skill set to be globally competent. There is even a questionnaire being circulated to garner input as to what these global skills may be.
I suggest a radically different approach: OD needs to realign its core values, which are at present totally western. Without a change to the OD profession’s present western values, it makes no sense to define a global consulting skill set.
The list of key OD values exposes a Western cultural bias.
- Respect and Inclusion
These values mean radically different things in different places. For example,
- Respect and Inclusion is-“Give face get face in return”.
- Collaboration looks more like “obedience to authority; there is “one tiger to a hill” and collaboration with other departments may be seen as betrayal of authority.
- Authenticity looks more like “total control and repression of emotion as a desired state” and authenticity is weakness.
- Self-awareness looks more like “appear” professional and collected at all times, showing no emotion.
- Empowerment may look like “do what you are told, and I will protect you”
We can even drill down one level deeper on the idea of “respect” to show the depth of the gaps that may exist between various populations in a global company.
- Helmut shows respect by keeping to schedule. Baharat from Mumbei shows respect by answering calls from his clients immediately, even when he is running a meeting. Moshe from Israel shows respect by giving you as much time as needed, ignoring the “formal” schedule he is supposed to be following. Paco shows a huge respect for people, yet their time is not a valued resource for Paco, so his US colleague Paul feels a huge lack of respect.
- Daw from Huahin Thailand gives respect by never inconveniencing people with whom he works. In public meetings, he is courteous and tends to be amicable to all suggested directions, reserving his disagreements for a private conversation. He sees the gap between what he allows himself to say in public and private as giving a huge amount of respect.
- Mark from St Paul gives respect by separating between people and issues. He can deliver a critique of an idea, but he never is critical of a person; he is careful to remain civil. Mark sees in civility the ultimate manifestation of respect.
- Ngai Lam from Hong Kong shows respect by always being in her “professional” persona, concealing much of her emotions, expression of which may be seen as showing lack of respect for the work place.
- Hank from Holland as well as Moti from Israel show respect by being blunt so that no one needs to guess what their intention is, which would be disrespecting and uncaring.
- ·Olive from Germany and Oya from Japan show respect by a very formal use of language when addressing people who merit respect.
So really, even we all try and rally around something as universal as “respect”, we see a lack of shared context for organization development, unless OD decides that the values of the west can and should be imposed.
So for those who want to jump the gun and define global competencies for OD, hold your horses and start by examining the current western biases of the OD profession.
Only when OD ceases to impose western values can OD serve as the enabling platform for various cultures to work together without cultural imposition. That is our future.
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