Headquarters has commissioned you to improve the level of transparency & and communication between the Indian remote  office and Israel HQ. Each function in the Indian office reports into the functional manager in Israel and to the site manager in India. The site manager in India demands that all messages to HQ must get his approval. The Indian site manager is a supersalesman, as well as  married to the sister of the CEO of the Israeli company.

You have been asked to understand why the level of service from Team Jo is so low. Quickly you discover that several of the union members work in Team Jo;  the team members are busy with union business, as well as operating a nail salon in an empty warehouse. If the union members want, the OD project will end. Until now, they have been cooperative.

Horst is addicted to multitasking; during your conversations with him, he is doing email, people are coming in and out of his office; furthermore- he gets calls and asks you to leave the room.  You have mentioned this to Horst several times to no avail. Alas, he is fully cooperative with your project and the results are phenomenal. Nevertheless, you need to talk with him twice a month, and these one hour conversations can take 3 hours net net.

A client has signed on a cancellation policy that work cancelled 24 hours in advanced is billed at 50%. The third time in a row, work is cancelled and the CEO asks you “not to bill me for the cancellation”. The client is 10% of your business ; he has been with you for 6 months. If the FDA approves its main product, the company will need to scale-and that scaling  work will be yours. FDA approval/disapproval is 8 months ahead.